At Chic Wear Store, we believe that sophistication extends beyond our carefully curated collections to every aspect of your experience with us. Our returns and exchanges process is designed with the same attention to detail and commitment to excellence that defines our fashion philosophy.
Policy Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Return & Exchange Process
Within 15 days of receiving your order, please contact our customer service team at [email protected] with your order number and details about the items you wish to return or exchange.
We will provide you with a return authorization form. Please include this form with your returned items.
Carefully pack the items in their original packaging, including all tags and protective covers. Please ensure the items are in pristine condition, as we cannot accept returns of worn or damaged merchandise.
Ship your return package to our address:
Chic Wear Store
3226 Lightning Point Drive
Memphis, US 38134
Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.
Refund Information
Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for your purchase.
Refund Timeline:
- Credit Card/PayPal: 5-10 business days after processing, depending on your financial institution
- Original shipping fees are non-refundable
- Sale items are final sale and cannot be returned or exchanged
Non-Returnable Items
To ensure the sophistication and quality our customers expect, the following items cannot be returned or exchanged:
- PERFUMES – For health and safety reasons, all fragrance products are final sale
- Items without original tags or packaging
- Worn, washed, or altered items
- Sale or clearance items
- Personalized or custom-made items
Exchange Policy
We are happy to exchange items for a different size or color, subject to availability. Exchanges follow the same process as returns. If the desired exchange item is not available, we will issue a refund to your original payment method.
For exchanges, we will cover the cost of shipping the new item to you, maintaining our commitment to a sophisticated shopping experience.
Return Request Template
To initiate your return or exchange, please use the following template when contacting our customer service team:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Chic Wear Store Customer Service Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Items to return/exchange:
– [Item Name], [Size], [Color], [Quantity]
– [Item Name], [Size], [Color], [Quantity]
Reason for return/exchange: [Please specify reason]
For exchanges, preferred replacement: [Item Name, Size, Color – if available]
Customer Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Questions?
Our dedicated customer service team embodies the same care and attention to detail that goes into curating our collections. Please don’t hesitate to contact us with any questions about our returns and exchanges policy.
Email: [email protected]
Address: 3226 Lightning Point Drive, Memphis, US 38134
We’re here to ensure your Chic Wear Store experience remains perfectly seamless in every aspect.